Tell us where you’re stuck.
Choose the shortest route below. Include the page, app version and what you expected to happen so we can investigate without making you repeat yourself.
A strong request has four facts.
- WhereThe page, dashboard or workflow.
- What happenedThe exact message or result you saw.
- What you expectedThe outcome you were trying to reach.
- Your setupLLMIC and macOS versions. Never include keys or passwords.
Questions, answered.
Open only what you need. Each answer explains the practical boundary as well as the next step.
Still unsure? Ask us →01How do I contact LLMIC product and billing support?
Use the support email shown on this page. For billing help, include the email used at Paddle checkout and a clear description of the issue.
02What information should I include in an LLMIC support request?
Include the LLMIC version, macOS version, workflow name, what you expected, what happened, and reproducible steps. Remove passwords, API secrets, payment-card details, and private site data.
03Where can I get help with installing or activating LLMIC?
Use the installation and subscription activation guides in Documentation. If the result differs from the guide, send support the version and exact step where it stopped.
04How can I get help with an LLMIC payment or refund?
Use the checkout email in your request so the transaction can be identified. Paddle handles checkout and subscription billing; the published refund policy explains the request window.
05What should I do if LLMIC cannot fetch external provider data?
Check the selected account, property, permissions, date range, network access, and provider status. Reconnect only after you have confirmed which permission or token is failing.
06Can LLMIC guarantee higher rankings or AI citations?
No. LLMIC measures crawl evidence and research observations, then helps you review possible actions. Search engines and AI providers decide their own results.
07Does LLMIC send my crawl data to its own servers?
Core crawl analysis is designed to run in the native Mac app. Features that use Google, AI, or other providers make the external requests described in the relevant workflow and use the credentials you connect.